Last revised November 2023
Elevitality Inc, a California corporation (the "Company"), provides mindset coaching services. These services may be ordered by customers through the Company’s website at https://www.elevitality.com, including other pages using elevitality.com domain (collectively, the "Website"), or through any other order forms the Company might make available on one or more occasions (“Order Forms”).
These terms of service are an agreement between the Company and each person, whether an individual or an entity acting through an authorized representative, who orders one or more services through the Website or an Order Form (“you”). Among other rights and obligations of the parties, these terms of service govern your access to, your use of, and the Company’s provision of any services you order (“Our Relationship”). THESE TERMS OF SERVICE WILL BE EFFECTIVE AS A BINDING AGREEMENT BETWEEN YOU AND THE COMPANY DURING THE DURATION OF OUR RELATIONSHIP.
PLEASE CAREFULLY READ THESE TERMS OF SERVICE BEFORE SUBMITTING AN ORDER. UNDER THESE TERMS OF USE, YOU ARE GIVING UP IMPORTANT RIGHTS, INCLUDING YOUR RIGHT TO A JURY TRIAL.
When Our Relationship ends with respect to an Ordered Service, you will lose access to the Events, Forums, and Content the Company provides as part of that Ordered Service. The Company encourages you, to download and store copies of all Content in accordance with section 10 ("Licensing Terms").
3. Your Duties
Use of Services
You shall only use each Ordered Service in accordance with that service’s respective purpose stated in the Service Descriptions (each a “Purpose”).
Promptly Paying
You shall promptly pay the Company all amounts owed to the Company in accordance with the terms of the order, including the price stated in Service Descriptions for each Ordered Service (subject to applicable discounts), any late fees, and any licensing fee as provided in the order or these terms of service.
When Our Relationship ends, you remain obligated to promptly pay the Company until the full price of the Ordered Services has been paid. Your payment obligations under these terms of service do not depend on Our Relationship remaining in effect, or you maintaining access to Events, Forums, or Content. For example, if Our Relationship ends early after a material breach by you, or if the Company removes you from one or more Events or Forums for violating the Company’s Community Standards (defined in this section 3 under the heading “Complying with Community Standards”), you remain responsible to pay the Company for the full price of each Ordered Service as if Our Relationship did not end early or you were never removed.
Any failure of you to pay the Company within 30 days of the applicable pay-by date will be a material breach of these terms of service.
An action by you will be a material breach of these terms of service if it causes or is intended to cause a bank, credit card issuer, payment processor, or similar financial service to rescind, reverse, withhold, or charge back one or more payments that the Company or a payment processor acting on the Company's behalf charged in accordance with these terms of service.
The Company will provide you invoices for any Ordered Services that are billed on an hourly basis. The invoices will state the number of billable hours worked, the nature of the work performed, any billable expenses or other fees being charged to you, and total amount you owe the Company for the period covered by the invoice. If you dispute an amount the Company bills in the invoice, you shall promptly pay the Company the amount that you in good faith does not dispute, and promptly notify the Company of the reasons for disputing the amount billed. The parties shall then promptly negotiate in good faith regarding the amount in dispute.
Complying with Community Standards
When participating in Events and Forums, you must comply with the Company's community standards, which are available at https://www.elevitality.com/pages/community-standards ("Community Standards"). If you violate a provision of the Community Standards, the Company may deny you access to Events and Forums until you take reasonable steps to remedy the violation and provide the Company with reasonable assurance that you will not repeat such violation.
The Company may amend the Community Standards on one or more occasions in accordance with section 5 (titled “Changes to These Terms of Service”).
No Sharing Access
You must not share with anyone your log-in information for accessing the Events, Forums, or Content, and shall not otherwise grant anyone access to the Events, Forums, or Content. A violation of this section 3.4 will be a material breach of these terms of service.
Maintaining Up-to-date Contact and Billing Information
If your contact information or billing information changes at any time during Our Relationship, you must provide the updated information to the Company within 14 days of any such change.
4. Rescheduling; Failure to Show
The Company may, on one or more occasions, reschedule any Event by providing you with a notice of the new date and time at least 24 hours before the Event was otherwise scheduled to occur, or as soon as practical if the Company is affected by an emergency.
You may, on one or more occasions, request that the Company reschedule a one-on-one Event by providing the Company and the impacted Team Member with a notice containing your request at least 24 hours before the Event was otherwise scheduled to occur, or as soon as practical if you are affected by an emergency. Within a reasonable time of receiving such a request from you, the Company will coordinate with you to reschedule the one-on-one event.
If you fail to attend a one-on-one Event within 15 minutes of the scheduled time and did not request to reschedule in accordance with this section 4, the Company will not be obligated to reschedule that Event and will be deemed to have fulfilled its obligations for that Event.
Group Events, such as Events that can be joined by more than one of the Company's customers or the public in general, will be held at the times determined by the Company. The Company will not replace or reschedule any group Event that you fail to attend.
5. Changes to These Terms of Service
The Company may amend these terms of service on one or more occasions. All amendments will be effective immediately when the Company publishes on the Website the amended terms of use and notifies you of the amended terms by email or other permitted form of notice. The amendments will become effective regardless of whether you acknowledge receipt of such notice. The amendments will apply to Our Relationship after they take effect, but any amendment to section 18 (titled “Dispute Resolution”) will not apply to any Dispute (defined below) existing before you were notified of that amendment.
6. Ending Our Relationship
Term
These terms of service will become effective as an agreement between you and the Company when Our Relationship begins. These terms of service will cease to be effective as an agreement between you and Company when Our Relationship ends.
Our Relationship will end when the Company has fulfilled its obligations to provide you the Ordered Services, unless Our Relationship ends early under the other provisions of this section 6 or under section 8 (titled “Material Breach”).
Early End Due to Bankruptcy or Liquidation
Our Relationship will end early at 11:59 P.M. (the Company's time) on the day that either party becomes the subject of a petition in bankruptcy or any other proceeding relating to (1) that party's insolvency, receivership, or liquidation, or (2) assignment for the benefit of that party's creditors.
7.Renewal
Our Relationship with respect to an Ordered Service will renew if your order provides for such renewal and all conditions for renewal stated in the order are satisfied. Each renewal of Our Relationship will be subject to the service descriptions, price, duration, and other terms stated by the Company in a notice of renewal given in accordance with your order.
8. Material Breach
If either party commits a material breach of its obligations under these terms of service, the other party may end Our Relationship early by giving the breaching party at least 14 days’ prior notice of the breach and the date Our Relationship will end, except that any such notice will not end Our Relationship if the breaching party cures that breach before the 14-day period elapses.
The Company may end Our Relationship immediately upon notice to you if the Company determines that you committed a material breach of the Community Standards. Conduct will be deemed a material breach of the Community Standards if it, for example, (1) involves harassment or unlawful discrimination; (2) causes, threatens, or encourages injury; (3) is hateful, demeaning, or disparaging; (4) is likely to cause emotional distress, anxiety, or fear; (5) is disruptive or offensive; (6) is fraudulent, deceptive, or intentionally misleading; or (7) is unlawful or violates the legal rights of others.
9. No Refunds
You are not entitled to any refund and are not entitled to end Our Relationship early.
These terms of service are a commitment by both parties for the duration of Our Relationship stated in the Service Descriptions. You understand and acknowledge that there are at least three important reasons why these terms of service do not provide for refunds or permit you to end Our Relationship early:
10. Intellectual Property
Ownership
You acknowledge that the Company owns or obtained the rights to use all copyrights, trademarks, trade secrets, and know-how in the Content (collectively, "Intellectual Property").
License
The following license applies to the extent each Ordered Service includes access to or provision of Content. In exchange for your payment of the applicable licensing fee required in the order for each the Ordered Service, the Company hereby grants you a non-exclusive, worldwide, perpetual (subject to revocation as provided in this section 10 under the heading “Revocation of License”), nontransferable, non-sublicensable license to use each Order Service’s Content as permitted in this section 10 under the heading “Permitted Use” ("License").
Permitted Use
You are permitted under the License to use all Content included in each Ordered Service as follows: to watch, play, read, listen to, download, and store the Content as necessary for you to receive, use and benefit from an Ordered Service in accordance with that service’s respective Purpose.
Non-permitted Use
You shall not use the Content or other Intellectual Property except as permitted in this section 10 under the heading “Permitted Use” or as would be fair use under applicable law. For example, you shall not –
Revocation of License
The Company may, upon notice to you, revoke one or more Licenses if Our Relationship ends early under section 7 (titled “Material Breach”) because of a material breach by you.
Within 30 days of receiving notice of a License's revocation, you shall destroy all copies of the Content within your possession, access or control and refrain from using the Content.
Upon revocation of a License, the Company may require you to provide the Company with a statement signed under penalty of perjury stating that you have deleted all Content from all devices and storage systems you possess, access, or control and have instructed and taken reasonable efforts to ensure everyone in your Support Team has done the same; that you will not further use any of the Content; and that you acknowledge you must pay the Company applicable Licensing Fees if you use any of the Content.
Licensing Fee
For each Ordered Service that includes a License to use Content, you shall pay the Company the licensing fee stated in your order.
You shall pay the Company an additional licensing fee for each person with whom you share a copy of or derivative work made from the Content, in whole or in part, unless such sharing is permitted in the License under the paragraph titled “Permitted Use”.
If the Company revokes a License in accordance with these terms of service, you will not be entitled to any refund of the licensing fee.
Survival
The provisions of this section 10 (titled “Intellectual Property”) will remain in effect after Our Relationship ends.
11.Nondisclosure of Confidential Information
Definition of Confidential Information
The parties acknowledge that, as part of Our Relationship, you might disclose Confidential Information to the Company (including its Team Members) on one or more occasions. In these terms of service, “Confidential Information” means your customer lists, business plans, goals, self-assessments, trade secrets, product ideas, and any other technical, operational, financial, or economic information about you that you share with the Company on a one-on-one basis in connection with receiving or using the Ordered Services. Confidential Information does not include information that is already public when you disclose it to the Company or becomes public, at no fault of the Company, after you disclose it to the Company. Any information that you share in Forums or during Events attended by the public or other customers of the Company will be deemed public.
Reasonable Precautions by the Company
The Company shall take precautions to prevent disclosure or use of Confidential Information other than as authorized in these terms of service. Those precautions will be at least as effective as a reasonable person in the position of the Company. Subject to those precautions, the Company may share Confidential Information with any of its Team Members, employees, contractors, owners, officers, managers, agents, representatives, professional advisors, legal counsel, or wholly owned subsidiaries (collectively, "Affiliates"). The provisions of this paragraph (titled “Reasonable Precautions by the Company”) will remain in effect as long as the Confidential Information does not become public.
Indemnification of the Company if Disclosure is Compelled
The Company shall promptly notify you if it receives a subpoena, court order, or similar mandate compelling disclosure of the Confidential Information, and shall reasonably cooperate with you in opposing such disclosure. You shall indemnify the Company and its Affiliates against all Indemnifiable Losses arising out of any investigation, negotiation, or proceeding in which any such indemnitee opposes disclosure of your Confidential Information (collectively, "Proceeding"). In these terms of service, "Indemnifiable Losses" means any out-of-pocket expense incurred in opposing disclosure of Confidential Information in a Proceeding, including court filing fees, court costs, arbitration fees, witness fees, attorneys’ fees, and other professionals’ fees and disbursements. The provisions of this paragraph (titled “Indemnification of the Company if Disclosure is Compelled”) will remain in effect after Our Relationship ends.
12. Media Release
You acknowledge that the Company records many of its Events, and as a result, you and your participation might be recorded by the Company. You also acknowledge that the Company might, on one or more occasions, ask you to provide testimonies. You are not obligated to provide any testimony.
You hereby irrevocably consent to the Company's use in perpetuity, worldwide, royalty-free, of:
(a) your image, likeness, voice (if applicable), and first name, together with your positive statements about the Company, the Ordered Services and your progress that you share (1) on the Forums, (2) during Events, or (3) directly to the Company (including to any Team Members) (collectively, “Testimonial”); and
(b) your name, image, likeness, voice, and statements to the extent contained in any recordings (including videos, audio recordings, pictures, and transcripts) of Events attended by the public or other customers of the Company (collectively, "Appearances").
The Company may use, copy, exhibit, publish, and distribute the Testimonial and Appearances, in whole or in part, in print television, radio, film, digital media (including the internet, social media, websites, and apps), and in all other media now or later known for advertising, marketing, publicity, or training purposes or for use as part of any current or future product or service of the Company. The Company will be under no obligation to actually use the Testimonial or Appearances, and may use the Testimonial and Appearances either with or without your name.
The Company shall take reasonable precautions to not, without your prior consent, use any Testimonial to the extent it contains Confidential Information.
You waive the right to inspect or approve any use by the Company of the Testimonial or Appearance.
The provisions of this section 11 will remain in effect after Our Relationship ends.
13.Circumstances Beyond One's Control
In these terms of service, “Circumstance Beyond Control” means, as to a party, (a) an event or circumstance (whether foreseeable or unforeseeable) that was not caused by that party, or (b) any consequence of such an event or circumstance. Despite the forgoing definition, a Circumstance Beyond Control does not include an event or circumstance that results in that party not having enough funds to comply with an obligation to pay money.
If a Circumstance Beyond Control prevents a party from complying with one or more obligations under these terms of service, that inability to comply will not be a breach of these terms of service if that party (a) uses reasonable efforts to perform those obligations; (b) promptly notifies the other party of the occurrence of that Circumstances Beyond Control, its effect on performance, and how long the noncomplying party expects it to last; (c) updates that information as reasonably necessary; (d) promptly provides the other party, if that other party requests, evidence reasonably confirming the existence of the Circumstance Beyond Control; and (e) uses reasonable efforts to resume its performance under these terms of service.
14. Relationship of the Parties.
The parties intend that their relationship under these terms of service is that of independent contractors, and do not intend to create or imply an employment, agency, partnership, or joint venture relationship between the parties or between one party and the other party's employees, representatives, or other affiliates. Neither party may contract, incur liability, make statements, or otherwise act on behalf of the other party. Each party is responsible to pay the salaries (including withholding of income taxes and social security) and employment benefits (including worker's compensation) of that party's employees and contractors.
15. Notices
A notice or other communication under these terms of service will be effective if it is in writing, properly sent to the receiving party, and received by that party.
A notice will be deemed properly sent if it is addressed or transmitted to the receiving party as follows:
A notice will be deemed to have been received as follows:
If a notice addressed to a party is received after 5:00 p.m. on a business day at the location of that party, or on a day that is not a business day at the location of that party, then the notice will be deemed to have been received at 9:00 a.m. on the next business day.
16 .DISCLAIMERS
No professional advice.
You acknowledge the Company will provide the Ordered Services only in the role as a coach, mentor, or guide trained in helping clients devise and implement positive, sustainable goals. The Company will not act as a medical doctor, licensed physician, psychologist, clinical social worker, licensed marriage and family therapist, or other professional licensed by the State of California or any other state (collectively, "Professionals"). You acknowledge that any advice given by the Company will not take the place of (but rather is intended to be complimentary to) the medical, psychological, relational, or health-oriented advice and other services provided by those licensed Professionals. You acknowledge that the Ordered Services are only for informational purposes, and that you must seek out the services of qualified Professionals to obtain diagnosis, prevention, treatment, or cure of any disease, pain, deformity, injury, or physical or mental condition, and other professional services by licensed Professionals that take into account and are tailored to your unique circumstances. You are responsible to seek the advice, treatment, counseling, and other services from Professionals before acting upon any Ordered Services, and to retain and regularly consult with Professionals.
No Privilege Protection.
You acknowledge that: (1) neither these terms of service nor the providing of the Ordered Services will create or imply physician-patient, therapist-patient or other professional-client relationship between you and the Company; and (2) none of the communications between the Company and you will be protected by physician-patient, therapist-patient, or other privilege, and thus disclosure of the communications could be compelled by law.
No Promised Outcome.
WHILE THE COMPANY WILL EXERCISE REASONABLE EFFORTS TO PROVIDE THE ORDERED SERVICES, THE COMPANY MAKES NO GUARANTEES, PROMISES, OR PROJECTIONS ABOUT ANY OUTCOME FROM THE ORDERED SERVICES.
Accuracy of Information
WHILE THE COMPANY WILL USE REASONABLE EFFORTS TO FURNISH ACCURATE AND UP-TO-DATE INFORMATION, THE COMPANY DOES NOT PROMISE THAT ANY INFORMATION IT PROVIDES IN CONNECTION WITH THE ORDERED SERVICES IS ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE.
Disclaimer of Other Warranties
ALL ORDERED SERVICES ARE PROVIDED BY THE COMPANY "AS IS." THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, EXCEPT AS STATED IN THESE TERMS OF SERVICE.
17. LIMITATIONS ON REMEDIES AND LIABILITY
Foreseeable Damages Only
NEITHER PARTY WILL BE LIABLE FOR BREACH OF CONTRACT DAMAGES THAT THE BREACHING PARTY COULD NOT REASONABLY HAVE FORESEEN AT THE TIME OF THE BREACH.
Liability Limited to Amount You Paid
THE COMPANY'S TOTAL LIABILITY ARISING OUT OF THESE TERMS OF SERVICE, THE ORDERED SERVICES, AND THE CONFIDENTIAL INFORMATION WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO THE COMPANY UNDER THESE TERMS OF SERVICE. THIS LIMITATION OF LIABILITY WILL NOT APPLY TO LIABILITY ARISING FROM: (1) THE COMPANY'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; OR (2) DEATH, BODILY INJURY, OR INJURY TO PROPERTY CAUSED BY COMPANY.
Applicable Law Exception
NO PROVISION IN THESE TERMS OF SERVICE WILL EXCLUDE OR LIMIT THE COMPANY'S LIABILITY TO THE EXTENT THE EXCLUSION OR LIMITATION OF LIABILITY WOULD VIOLATE APPLICABLE LAW.
18. Dispute Resolution
Negotiation and Mediation
If any dispute arising out of these terms of service, the Ordered Services, the Content, or Confidential Information] ("Dispute") cannot be resolved through negotiation, the parties shall discuss in good faith the use of mediation before resorting to arbitration, litigation, or any other dispute resolution procedure.
Arbitration
Subject to the other provisions of this section 18, as the exclusive means of initiating adversarial proceedings to resolve any Dispute, a party may demand that the Dispute be resolved by arbitration administered by the American Arbitration Association in accordance with its commercial arbitration rules, and each party hereby consents to any such Dispute being so resolved. The arbitration will occur on an individual basis before a panel of one arbitrator sitting in Los Angeles County, California. Judgment on any award rendered in any such arbitration will be binding and may be entered in any court having jurisdiction.
Emergency Relief Exception
A party may seek from a court having jurisdiction any temporary remedy or emergency relief that may be necessary to protect any rights or property of such party pending the establishment of the arbitral tribunal or its determination of the merits of the Dispute.
Small-Claims Exceptions
Either party may file a breach-of-contract claim arising out of these terms of service in small-claims court rather than submitting that claim to binding arbitration. Any small-claims court proceeding for such a breach-of-contract claim must be initiated in a court located in Los Angeles County, California.
Either party may file a copyright claim arising out of these terms of service, the Content, the Intellectual Property, or the Confidential Information with the Copyright Claims Board of the U.S. Copyright Office rather than submitting that claim to binding arbitration.
Any proceeding brought under this provision titled “Small-Claims Exceptions” will be limited solely to the individual dispute between you and the Company.
Attorneys' Fees and Litigation Costs
The prevailing party of an adversarial proceeding initiated to resolve any Dispute will be entitled to recover its reasonable attorney's fees and any court, arbitration, mediation, judgment collection, and other litigation expenses from the other party.
19. Website
Your use of the Website will, in addition to these terms of service, be governed by the Company’s Website terms of use, available at https://www.elevitality.com/pages/website-terms, and the Company’s privacy policy, available at https://www.elevitality.com/pages/privacy-policy ("Website Terms") posted on the website, including any later amendments to the Website Terms.
20. Actions by Platforms
Your participation in the Company’s Forums (including any WhatsApp groups, Facebook groups, and Zoom meetings) is subject to the terms and conditions set forth by Meta Platforms, Inc., Zoom Video Communications, Inc., and any other the company that provides a platform on which the Forums are hosted (the "Platforms"). You acknowledge that the Company is in no way affiliated with the Platforms. You agree the Company will not be liable to you for any losses, expenses or other harm resulting from any action or inaction taken by any Platform.
21. Miscellaneous
Governing Law
California law, without giving effect to its choice of law principles, governs these terms of service and all adversarial proceedings arising out of these terms of service, any order you submit for Ordered Services, the Confidential Information, the Content, or the Order Services.
Assignment
You shall not, without the Company‘s prior written consent, transfer to any other person any discretion granted under, right to satisfy a condition under, remedy under, or obligation imposed under these terms of service. Any attempted transfer violating this paragraph (titled “Assignment”) will be deemed void.
Waiver
To be effective, any waiver of satisfaction of a condition or nonperformance of an obligation under these terms of service must be in writing and signed by an authorized representative of the party granting the waiver. A party’s waiver on one occasion will not operate as a waiver of satisfaction of a condition or nonperformance of an obligation on other occasions.
Severability
If a Dispute arises and the tribunal holds one or more provisions of these terms of service are unenforceable, the parties want the tribunal to order as follows:
Fixing Unenforceable Terms
To the extent a tribunal determines that a provision in these terms of service is unenforceable, the parties shall negotiate in good faith to modify these terms of service in accordance with the original intent of the parties so that the transactions contemplated in these terms of service will be accomplished as originally contemplated to the greatest extent possible.
Interpretation
The parties want this agreement to be interpreted in accordance with A Manual of Style for Contract Drafting, Fourth Edition.
Section Headings
If a Dispute arises, the parties want the tribunal to disregard section headings in these terms of service when interpreting these terms of service and not use such headings to determine the intent of the parties.
Entire Agreement
The following documents comprise part of these terms of service:
These terms of service (including the documents listed above) constitute the entire understanding between the parties regarding the Ordered Services, the Content, or Confidential Information, and other subject matter of the terms of service.
Resolving Inconsistencies
The parties want any inconsistency between the documents comprising these terms of service to be resolved as follows, with the terms of a document listed below superseding the inconsistent terms of each document listed after it: (a) each order for one or more Ordered Services; (b) this document titled “Terms of Service”; (c) the Website Terms; and (d) the Community Standards. (For example, the terms in each of your orders supersede inconsistent terms in all other documents comprising these terms of service, and the Community Standards are superseded to the extent its terms are inconsistent with the terms of any of the other documents comprising these terms of service.)
Electronic Signatures
The parties intend that an electronic signature of a party will authenticate a document expressing agreement to these terms of service and will have the same effect as a handwritten signature. "Electronic signature" means any electronic sound, symbol, or process a party adopts and logically associates with this agreement with the intent to sign it. Such a process includes, for example, the process of checking a box to acknowledge agreement to these terms of service and submitting an order form.
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